Returns & Exchanges
At Shuga Records, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for items in their original condition. Whether it is a rare pressing or a new release, our goal is to ensure every record finds the right home.
Initiate Your Request
Contact our support team via email with your order number and the specific reason for your return or exchange to receive a return authorization.
Secure Packaging
Carefully pack the items in their original mailer or a sturdy record-specific box to prevent any warping or corner dings during transit.
Shipping Your Return
Affix the provided return shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking number.
Inspection and Refund
Once our team inspects the returned media for quality assurance, we will process your refund or ship out your exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing