Frequently Asked Questions
Your guide to shopping at Shuga Records
How do you ensure vinyl records are not damaged during shipping?
We use heavy-duty, double-walled corrugated mailers specifically designed for vinyl. Each record is packed with cardboard stiffeners and bubble wrap to prevent corner dings and seam splits during transit.
What is your return policy for opened media?
New, sealed records can be returned within 30 days for a full refund. If an item is defective or warped, we provide a pre-paid return label and will offer a replacement or store credit once the item is inspected.
Do you ship internationally?
Yes, Shuga Records ships worldwide. Shipping costs and delivery times are calculated at checkout based on your location and the weight of your order.
How are your used records graded?
We follow the Goldmine Standard for grading. Every used record is visually inspected and, in most cases, play-tested to ensure the grading (from Poor to Mint) accurately reflects the audio quality and jacket condition.
Can I cancel or change my pre-order?
Pre-orders can be cancelled for a full refund anytime before the official release date. Once the item has entered the shipping process, it is treated as a standard order and subject to our regular return policy.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.